Hospitality skills test: Pre-employment screening assessment to hire the best candidates
Summary of the Hospitality (hotel excl. restaurant) test
This hospitality test evaluates a candidate’s (soft) skills, attitude, and judgment in scenarios that are typically encountered by hotel staff. This test helps you hire entry to mid-level professionals in the hospitality industry.
Covered skills
General hospitality mindset
Time management & problem-solving
Interacting with guests
Leadership & internal communication
Use the Hospitality (hotel excl. restaurant) test to hire
Entry to mid-level positions in hotels for customer facing job roles like front desk staff, guest relations professionals, managers, and young executives.
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Time
Languages
Level
About the Hospitality (hotel excl. restaurant) test
Hospitality professionals are expected to frequently exceed the expectations of their guests. The success of hospitality businesses is therefore determined to a large extent by the ability of the staff to deliver a remarkable guest experience. This comes down to great teamwork, exceptional communication skills, strong time management, creativity, attention to detail, and many more soft skills. The breadth of this skillset is so wide, that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.
This hospitality test assesses the judgment of candidates in real-life hospitality settings. The scenarios in the questions involve time management, problem-solving, leadership, and communication.
In the time management section of this test, candidates are asked to prioritize tasks involving requests from guests and colleagues across several communication channels.
Problem-solving questions involve judgment on how to troubleshoot guest issues and requests in standard and more unusual situations.
The guest interaction questions test guest orientation, positive attitude, and empathy.
Leadership questions involve ethics, managing direct reports, managing typical issues that can arise in the hotel, and working with colleagues in leadership roles.
Combined, these questions predict job success as a customer-facing role in hospitality, which makes this test an effective screening instrument.
The test is made by a subject-matter expert
Georgia C.
Georgia’s commitment to her work is built on an unwavering passion for hospitality and tourism. Having grown from team lead to operational manager, she boasts a 15-year history working with international chains and independent hotels and restaurants. She has lent her signature methods of planning and organization to several pre-opening projects.Combined with a knack for motivating others, Georgia’s attention to detail and perseverance ensure the teams she leads consistently exceed expectations
Crafted with expert knowledge
TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
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What is an online hospitality skills test? How will it help you?
An online hospitality skills test is a pre-employment assessment that helps you evaluate your candidates’ judgment skills in scenarios that are typically encountered by hotel staff in a faster and bias-free manner. This hospitality test will help you assess various soft skills related to complex hospitality scenarios. Use this test to hire talent with the best hospitality skills who can make an exceptional first impression on hotel guests and deliver an industry-best experience that exceeds expectations.
Finding ways to determine whether your applicants can deliver flawless guest experiences can be a challenge. The soft skills required for hospitality roles can be difficult to evaluate. This is exactly why we offer this hospitality test, which was created by subject-matter experts.
There are several critical reasons hospitality skills are so valuable for your organization. The heart of the hospitality industry is providing top service for guests. Hospitality skills can satisfy guests’ needs and motivate them to return to your hotel and leave positive reviews. On the other hand, a lack of these skills can negatively impact your hotel’s reputation.
With the right talent on your team, you can increase your revenue through exceptional guest experiences and avoid damaging reviews that can harm your company’s success in the future.
This makes finding hospitality experts vital for your company. However, you may encounter difficulties hiring talent with the best hotel skills and qualifications for hotel management.
Not only can unconscious bias harm your final hiring decision, but resume screening can lead to inflated time-to-hire metrics. You’ll also need a method to determine whether your applicants’ values align with your hotel establishment and how their personalities would affect their interactions with your team.
How can you evaluate candidates objectively, comprehensively, and quickly?
Our hospitality industry experts crafted and peer-reviewed this hospitality test to ensure that you will know which applicant to hire by simply viewing the reliable test results.
The test will help you avoid the damaging impact of unconscious bias on your team’s diversity and productivity, replace tedious resume screening, avoid inflated time-to-hire metrics, and hire effortlessly. It will also reveal to you if your candidates have every hospitality subskill needed for the role.
Evaluate your applicants’ 4 essential hotel subskills
What puts our hotel skills test head and shoulders above the rest is that it’s ideal for assessing the four essential hotel subskills your applicants should have. Use this hotel skills test to evaluate the following skills.
• A hospitality mindset: Finding out whether your candidates have a hospitality mindset is easy with this hotel skills test. Determine whether your applicants can make their guests feel welcome and wanted by using passion and commitment to enhance the guest experience.
• Guest interaction abilities: This hotel skills test will evaluate applicants’ abilities to interact with guests, helping you direct your attention toward applicants with exceptional skills in this area. Interacting with guests involves displaying a positive attitude, being empathetic, and accommodating guests to make them feel comfortable. This test assesses all of these aspects of hospitality.
• Problem-solving and time-management skills: Our hospitality test will also assess hospitality skills related to problem-solving, including troubleshooting various issues that guests may report. Applicants who answer problem-solving questions correctly can handle guests’ problems competently, ensuring they have an excellent experience in your hotel.
The test also evaluates candidates’ ability to manage their time effectively by prioritizing tasks based on requests they receive from guests and colleagues across various communication channels.
• Leadership and communication capabilities: This hospitality test will help you assess applicants’ leadership skills, including being aware of ethical issues, managing reports, dealing with a range of common issues, and leading colleagues. It will also evaluate your applicants’ ability to communicate clearly with colleagues and guests.
Our hospitality test works by providing you with easy-to-read statistics that show your applicants’ hospitality skills. When your potential hires complete the test, our platform will calculate all the data and statistics automatically, meaning you can just sit back and watch the results come in.
Choose this hospitality test to screen applicants effectively
What more can the hospitality test offer you? It makes hiring effortless and will ensure you make the perfect hiring decision. You’ll notice the following benefits when you integrate this hotel skills test into your recruitment process.
• Base your interview questions on the test results: Use this hospitality test and your candidates’ results to determine the right questions to ask in the interviews. For instance, if your applicants’ results indicate they have limited knowledge in hotel leadership, ensure you include a set of interview questions related to this skill set to learn more about your applicants.
• Use the hospitality test instead of resume screening: At TestGorilla, we know that resume screening is frustrating. But with this hospitality test, there’s no need to read through countless resumes. Instead, you can determine whether your applicants have the right hotel skills using this hospitality test. Implement skills testing when you’ve sourced applicants to easily filter out those who aren’t qualified.
• Make decisions without unconscious bias: Hiring a diverse team with the right hospitality and hotel skills largely depends on your ability to make hiring decisions free from unconscious bias. Luckily, you can rely upon the results of the hospitality skills test to decide which applicants to select for an interview and which to remove from the hiring process.
Is it your aim to hire quickly and avoid mis-hires? If so, TestGorilla is here to help. Our skills tests are trusted by thousands of businesses across the globe, such as Bain & Company.
Leave outdated and inefficient hiring methods behind. Review your applicants’ hospitality and hotel skills with our hospitality test.
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