Use our Call center representative test to hire the best
Summary of the Call center representative test
This call center representative test evaluates a candidate’s ability to provide support to customers while consistently delivering a great customer experience. This screening test will help you hire call center representatives with the critical soft skill
Covered skills
Verbal communication
Active listening
Problem solving
Teamwork
Use the Call center representative test to hire
Call center representatives, customer service agents, customer support representatives and other customer facing call center roles.
Type
Time
Languages
Level
About the Call center representative test
As the voice of the business, a call center representative is the front line ambassador of your product/service. Excellent customer service is a gateway to building a loyal customer base, which in turn creates lucrative long-term benefits.
This call center representative test evaluates candidates’ verbal communication, active listening, problem solving, and teamwork abilities in a call center specific context.
This screening test will help you identify call center representatives who provide impeccable customer service. They demonstrate the ability to connect with customers by leveraging their best communication skills, even in stressful situations. While ensuring that issues are resolved in the most effective way, successful candidates to this assessment also prove to be strong team members who bring added value to overall team success.
The test is made by a subject-matter expert
Yazid O.
Yazid has spent most of his career focused on customer service in the tech industry, holding positions ranging from customer service representative to customer complaints analyst. He holds a master’s degree from the International Business School. When he’s not assisting customers, he serves as a personal fitness coach, plays soccer, and practices Brazilian Jiu Jitsu. To wind down from these hobbies, he enjoys abstract painting.
Crafted with expert knowledge
TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
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